Goodwill Mid-Michigan Customer Survey

Did You Know?
Newsflash:
  • Goodwill Industries of Mid-Michigan is one of 174 Goodwills in North America, serving a 10 county area from Flint to Bay City, and Owosso to Lapeer. ...
  • 211 member organization in the United States, Canada, and 24 other countries. ...
  • Goodwill Industries of Mid-Michigan is a 
member of Goodwill Industries International's ...
  • Goodwill Industries of Mid-Michigan operates 14 retail thrift stores in nine mid-Michigan counties. ...
  • 97% of Goodwill 
Industries of Mid-Michigan's revenue to fund its programs is earned. ...
  • Goodwill measures outcomes using its Performance Improvement System.  Copies are available by going to "About Us". ...
  • Goodwill helps people with disabilities and other special needs make the transition to independence and self-reliance. ...

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General Information

Goodwill is committed to attracting, developing and retaining key personnel to support its mission, vision and business objectives.  Our employees are a valued asset.

Our Culture

Basic principles we follow in all our work:

• Respect for people – We strive to treat everyone in a respectful manner.

• Customer satisfaction – We strive to meet or exceed the expectations customers, donors, and users of our services have of us.

• Informed decision-making – We gather useful information and, to the extent possible, make decisions based on facts.

• Innovation and improvement – We continuously seek better ways to grow, improve, and increase our impact.

• Good stewardship – We are responsible stewards of all our resources.

Historic Values of Goodwill Industries

• Every individual has value.

• Work adds meaning and purpose to life, and there is dignity in all useful occupations.

• Goodwill provides opportunities, not charity, and fosters development, not dependency.

• Individuals are primarily responsible for their own actions and development.

• Goodwill supports itself as much as possible.